Set your business hours

Your business hours tell your assistant when you are open. You set them per assistant, day by day, with as many time windows as you need, for example before and after a lunch break. This page covers what business hours do, the rules they follow and how to enter them.

What business hours do

• Answers: when a caller asks when you are open, your assistant answers with these hours.
• Appointments: when your assistant books appointments, it only offers times within your business hours. With no hours set, your calendar alone decides. The same hours appear on the Appointments tab under Bookable times. Change them there and they change here too.
• Known callers: with During business hours only switched on, your phone only rings within these hours. See Put known callers through.
• Time windows in rules: rules with a Time window have their own times, but use the Time zone of your business hours. See Rules.
• Reports: Reports shows what share of your calls came in outside business hours.

The rules the hours follow

• No hours entered: no restriction. To your assistant you are always open.
• At least one day entered: every day without a time window counts as closed. The form shows closed there.
• A time window runs until just before its end time. With 08:00–12:00 you are already closed at 12:00. So 08:00–12:00 and 12:00–14:00 do not overlap.
• A time window ends at 23:59 at the latest. Split opening hours that run past midnight across two days, for example Friday 18:00–23:59 and Saturday 00:00–02:00.
• Time zone: the hours apply in the chosen Time zone, Europe/Berlin if none is chosen.

Enter your business hours

1. Open Assistants, choose your assistant and stay on the Behaviour tab.
2. Go to the Business hours card.
3. On the first day, click Add time window. It suggests 08:00 to 17:00.
4. Adjust the start and end. Another Add time window on the same day starts where the last one ends, for example for the time after lunch.
5. Repeat for every day you are open. The × next to a time window removes it.
6. Check the Time zone.
7. Click Save.

Common problems

A note appears under a day. A time window has only one time, the end is before the start, or two time windows overlap. Fix that day's times.

You only entered Monday, and now every other day is closed. That is intended: as soon as one day has hours, every day without hours counts as closed. Enter every day you are open.

Known callers still get through at night. During business hours only only takes effect once business hours are entered.

The times are off by an hour or more. Check the assistant's Time zone.