SR
Sabine RichterIncoming call · 0:00
Sick call, early round north
The AI assistant for your care service.
05:40, a carer calls in sick, nobody in the office yet: scoco answers and tells the care manager at once.
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Example: scoco, the AI assistant, takes a carer’s sick call for a care service and sends it straight to the care manager, books first visits, puts urgent calls through to the on-call number the service has set, takes cancellations and relatives’ calls, and speaks the caller’s language.
The care manager
knows at 05:42.
Sick calls by text to the care manager, everything else to the office — one number, each to the right place.
Your office is staffed even when everybody is out on rounds.
The most important call of the day comes at 05:40 — and nobody is in the office.
- If the care manager hears of an absence at seven, the round can no longer be moved.
- Worried relatives land on voicemail — or interrupt the care manager on her round.
- At the end of the chain is a person whose doorbell nobody rings.
For comparison
- €4,035
- An office assistant reachable from sixa month, plus employer contributions, plus holiday, plus sick days
- from €49
- scoco.aia month, is awake at 05:40 too
Median full-time salary, Germany, healthcare administrator (Kaufmann/-frau im Gesundheitswesen) · Entgeltatlas of the Federal Employment Agency (Bundesagentur für Arbeit), retrieved 15.08.2026
Hear for yourself
what your reception sounds like.
24 voices, women and men: ten German, fourteen with an accent of their own. You choose the name and tone. Calls start in German; when a caller switches language, the voice you chose switches with them. Here, they speak English.
Annikacalm & assured
Play sample0:14
Lenayoung & friendly
Play sample0:15
Marleneserene & calm
Play sample0:16
Tobiasreassuring & professional
Play sample0:16
Jonaseven-tempered & warm
Play sample0:16
Floriancourteous & measured
Play sample0:15
Stefanlively & quick-witted
Play sample0:14
Reinhardolder, deep & gravelly
Play sample0:16
Konradgentle & soft
Play sample0:17
Matthiasenergetic & clear
Play sample0:16
Imogenbright & unpretentious
Play sample0:14
Victoriapoised & refined
Play sample0:14
Irispatient & reassuring
Play sample0:15
Gracecalm & sure
Play sample0:13
Laylawarm & attentive
Play sample0:17
Norayoung & chatty
Play sample0:13
Poppyfresh & natural
Play sample0:11
Manonsmooth & playful
Play sample0:16
Yanacalm & clear
Play sample0:14
Reiddeep & calm
Play sample0:13
Owendeep & unhurried
Play sample0:12
Julienwarm & quick-witted
Play sample0:15
Nigellively & clear
Play sample0:15
Aaravcomposed & courteous
Play sample0:13
Starts in German — switches mid-call when needed:
- German
- English
- French
- Italian
- Spanish
- Portuguese
- Dutch
- Russian
- Hindi
- Japanese
- Turkish
- Arabic
- Polish
- Ukrainian
- Romanian
- Croatian
- Greek
- Bulgarian
- Czech
- Slovak
- Hungarian
- Swedish
- Danish
- Norwegian
- Finnish
- Chinese
- Korean
- Vietnamese
- Indonesian
- Malay
- Filipino
- Tamil
Answers from your own information.
Services, area, office hours. About clients scoco says nothing — and no round times.
- Office Mon–Fri, 8 am to 4 pm
- Area: Mannheim south
- First visit at your home
- Housekeeping help too
- Care grades 1 to 5
“Do you cover Neckarau?”
Yes, Neckarau is in our area. Shall I arrange a first visit?
Start with the edges of the day.
Your number stays, call forwarding takes about 10 minutes. You decide when scoco answers.
Before and after office hours
From 8 pm to 7 am and at weekends — exactly when the sick calls come in.
During the rounds
Mornings and afternoons the office is thinly staffed. scoco catches what would land on voicemail.
Always
scoco answers first and puts through only what your rule says. The on-call phone gets quieter.
Honest, before you ask.
What is connected today, and what scoco will not do.
Your care software
- MediFox DANplanned
- Connext Vivendiplanned
- Snap (Euregon)on request
- Curasoft, Godo, mynevaon request
Not directly connected yet. For the call that counts, no matter: a sick call must reach the care manager in two minutes, not the system. Everything else is in the team inbox.
What scoco does not do
- No information about clients — not even whether someone is in your care.
- No care advice, nothing about care grades, entitlements or costs.
- Nothing about medication, wound care or someone’s condition.
- No round times on the phone, no promise about admission or capacity.
Honest and simple.
Health data: as little as possibleOn a care service’s phone it is often about third parties. scoco records nothing and gives no information about any client — only transcript and summary.
- You keep your number.Set up call forwarding once, about 10 minutes. We can do it together on the phone.
- FalkensteinServers in Germany.Our own infrastructure, speech recognition and language model in the EU, speech output partly via a US provider (reply texts only). Transcripts instead of call recordings.
- AI disclosure built in.Every caller hears in the greeting that an AI is speaking — as the EU AI Act requires.
- 4 weeks free€49per monthClear pricing.4-week free trial, then from €49 per month (plus VAT). Every plan on the pricing page.See all plans
Frequently asked questions
This is about people. A machine can’t answer our phone.
The alternative today is voicemail. A worried relative does not talk to an answering machine — she rings three more times. scoco lets her finish, asks the right questions and makes sure your callback starts with the full picture.
How quickly does the care manager hear about a sick call?
Immediately. The message goes by text to the number you have set for it, while the carer is still hanging up — not when the shift starts.
Does scoco know our on-call roster?
No. scoco puts calls through to the number you have set for on-call. When the on-call person changes, you change the number — by hand, today. An automatic roster is planned; we do not sell it before it exists.
Does scoco give out information about our clients?
No, under no circumstances. scoco cannot tell who is calling. Calls are taken down and handed over — it does not even say whether someone is in your care.
And if a real emergency is reported?
Then your rule applies: the advice to dial 112 if life is at risk, and the call put through to your on-call number. scoco is no emergency service and never presents itself as one.
We use MediFox. Do I have to change anything?
No. scoco is call forwarding, not a software migration. Handovers come by text and email and sit in the team inbox — your office transfers them into the system as before, only with complete details.
What does it cost?
From €49 per month, net. Four weeks free. Cancel monthly, no setup fee.
From now on, someone
always picks up.
Call our demo business and hear for yourself what your reception sounds like.
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4-week free trial. Or call the demo right now: +49 621 490799-13