14:20, treatment under way. Both hands on the patient, and out front the phone rings for the third time.

The AI secretary for your therapy practice

scoco.ai answers calls under your own rules, captures appointment and prescription matters in structured form, and hands them to your team ready to work with. Appointments go into your Google or Outlook calendar. No therapeutic advice, and no checking of a prescription.

Five calls you know

The same core from every discipline: appointment, series, cancellation, prescription details, waiting list. What scoco makes of them is a finished item of work rather than a line on a callback list.

• New enquiry with a prescription

  “I’ve been given a prescription for physiotherapy.” scoco captures the treatment, the number of sessions, the date of issue and the payer exactly as the caller reads them out, plus the name and callback number. Nothing is checked: not validity, not billability, not the diagnostic code.

  Result for the team: a complete new enquiry you can plan with — instead of a callback that has to ask about the prescription first.

• Course of appointments

  “I need ten appointments over the next few weeks.” scoco takes the preferred windows, weekdays and period, and books what is genuinely free in your calendar. What does not fit comes to you as a request.

  Result for the team: the course is prepared without anybody interrupting a treatment.

• Short-notice cancellation

  “I’m afraid I can’t make this afternoon.” scoco takes the name, the appointment affected and the reason, asks about a replacement slot, and reports the cancellation immediately.

  Result for the team: you learn at twelve that the two o’clock gap is there — not at two o’clock.

• Waiting list and waiting time

  “How long is the wait with you?” In speech and occupational therapy the single most common call there is. scoco answers it from your knowledge base and, if wanted, takes the name, the request and when they can be reached for the waiting list.

  Result for the team: the same answer does not have to be given twenty times a day, and the waiting list stays current.

• Query from a doctor’s practice

  “This is Dr Muster’s practice, it’s about a prescription.” scoco captures the organisation, the contact, what it relates to and the callback request, and forwards it by your rule.

  Result for the team: the coordination reaches the right person, with context.

What reaches the practice

Text message to the practice, 14:22:

scoco - New enquiry physio - Practice Muster
Patient: Ms Elke W.
Callback: 0176 2223344
Prescription per caller: physio, 6 sessions,
issued 11.08., statutory insurance
Preference: mornings if possible,
series on Tuesdays and Thursdays
Home visit: no
Note: prescription NOT checked,
caller's details recorded only
Received: 14:22
Full text in the inbox

The line “prescription not checked” appears on every handover exactly like that. scoco captures the details — whether the prescription is valid and billable is your practice’s decision.

The integration, honestly, in two stages.

Stage 1, demonstrable today: scoco checks your Google or Outlook calendar and enters appointments there. Stage 2, under discussion: a connection to your practice software. Tell us which one you use and we will tell you honestly what works today and what does not. We do not claim write access to a system we are not connected to.

Four disciplines, one phone.

• Physiotherapy

  New patient with a prescription, follow-up prescriptions and their validity, courses of appointments across the prescription period, short-notice cancellations, requests for a particular therapist. Here the series is the rule, not the exception.

• Occupational therapy

  Coordination around a child — parents, school and paediatrician all get in touch separately. Courses of appointments running for months that have to be replanned entirely when a timetable changes. And a long waiting list alongside slots left empty by cancellations.

• Speech therapy

  Months of waiting time that has to be explained on the phone over and over, worried parents who need calm, coordination with doctors’ practices and queries about the diagnostic code.

• Podiatry

  A tight sequence of short appointments during which nobody can reach the phone. Recall of chronic patients, the question of insurance or self-pay, and the short-notice drop-out that leaves the treatment chair empty.

Three ways to leave the treatment in peace.

• Outside treatment hours only

  Evenings and weekends. Appointments for tomorrow get made this evening, and that is exactly when you would otherwise have voicemail.

• Only when the line is busy

  Your reception stays the first port of call. Anyone who would otherwise get the engaged tone is recorded in full.

• During the treatment

  The forwarding kicks in when nobody picks up within a few seconds. If somebody is at reception, they answer as always.

What scoco.ai expressly does not do for you

On your phone nothing is treated and nothing is checked. scoco captures and hands over — the judgement is yours.

• No therapeutic advice, no assessment of symptoms, no exercise suggestions.
• No checking of a prescription for validity, diagnostic code or billability. The details are captured, nothing more.
• No statement about cover, top-up payments or self-pay prices beyond what you have put in the knowledge base.
• No promise of a particular therapist or a particular qualification.
• No booking into times the calendar does not show as free.
• No substitute for the emergency services. Anyone describing an emergency is handled by the rule you have set, and pointed to 112.

Voice samples

Hear what your reception sounds like.

You define the character: choose your AI secretary's voice, name and tone — from down-to-earth to formal.

Starts in German — switches mid-call when needed:

• German
• English
• French
• Italian
• Spanish
• Portuguese
• Dutch
• Russian