Which languages does your assistant speak?
Your assistant greets in German and switches to the caller's language mid-call — in 32 languages.
Your assistant greets every caller in German, including the legally required notice that an AI is speaking. If a caller clearly does not speak German, it switches to the caller's language mid-call. This page covers which languages exist and what you see of them in your summaries.
How a language switch works
Your assistant switches when a caller clearly does not speak German or explicitly asks for another language. Simply asking whether it speaks English counts as asking.
After the switch it first says, in the new language, that an AI is speaking. Then it carries on in that language. The fixed announcements follow the caller's language too, such as asking for a moment's patience, the announcement before a transfer and the goodbye. If the caller goes back to German, so does the assistant.
Dialect, an accent or the odd foreign word do not trigger a switch.
If a caller asks for a language your assistant does not speak, it offers English, provided English is switched on. Otherwise it keeps to simple German and takes a message.
Nothing to set up
Your assistant speaks every language from the start. There is nothing to set up, and the setup wizard does not ask. When a language is added, your assistant speaks it too.
You used to be able to pick “German & English”. That choice is gone: an assistant limited to German and English does not understand callers in any other language.
If you picked “German & English” or individual languages earlier, that stays until you change it. The Languages card under Voice & language then names the languages your assistant is limited to. Turn on all languages makes it speak all of them again. The change is saved straight away.
Which languages exist
Your assistant speaks 32 languages: German, English, French, Italian, Spanish, Portuguese, Dutch, Russian, Hindi, Japanese, Turkish, Arabic, Polish, Ukrainian, Romanian, Croatian, Greek, Bulgarian, Czech, Slovak, Hungarian, Swedish, Danish, Norwegian, Finnish, Chinese, Korean, Vietnamese, Indonesian, Malay, Filipino, Tamil.
We do not offer Serbian, Bosnian, Albanian, Persian, Slovenian or the Baltic languages. For them we lack a voice that speaks them naturally.
One voice in every language
Your chosen voice speaks every language a call switches to. If a caller speaks English, the same voice answers in English, with that language's pronunciation. It keeps its sound: a German voice speaking English is still recognisably German.
It reads a German address back with the house number in the caller's language: "Goethestraße twelve", not "Goethestraße zwölf".
What you see
Your summaries always arrive in your account's language, even when the call ran in Turkish. You set that language under Settings
The captured data arrives in your account's language too: the request is translated, and a name in Arabic, Chinese or Cyrillic script is shown in Latin letters. What the caller said themselves is right below it in the call, under In the original. The AI writes the name in Latin letters, so check the original when in doubt.
The transcript is in your account's language too: above the conversation you switch between Translated and the original. An AI makes the translation, so when in doubt the original counts. The same goes for WhatsApp conversations in another language, voice messages included.
If a call ran in another language than your account's, the Inbox shows a code next to the name, such as “AR” for Arabic. The call view, the e-mail and the text message name the language in full, so you know which language to call back in. How your calls split across languages is shown under Reports
Common problems
The e-mail says the caller was not understood. The caller most likely spoke a language your assistant does not recognise. If it is limited to some languages, click Turn on all languages under Voice & language.
Your assistant did not switch for an accent. That is deliberate. It only switches when someone clearly does not speak German or asks for it.
A chosen language is marked as not available right now. The choice stays saved, but that language is currently not offered in calls.
The Languages card names only a few languages and does not offer Turn on all languages. Your assistant can only serve those languages at the moment, and it is not because of your settings. As soon as all languages are available again, it speaks them by itself.