Monday, 7:30, the service desk. Four customers with keys in their hands, and the phone has been ringing out for seven minutes.

The AI secretary for your dealership and garage

scoco.ai handles both tracks: workshop enquiries with the registration, the job and the preferred date; sales enquiries with the vehicle, the interest and the callback number. Several calls at once, even with a queue at the desk.

Five calls you know

Two belong to the workshop, one to sales, and two end at scoco expressly in a callback rather than in an answer.

• Workshop appointment

  “I need an appointment for a service.” scoco takes the registration, the vehicle, the job and the preferred window, and reads the callback number back digit by digit. Straight into a free slot in your calendar if you want.

  Result for the service desk: a complete job instead of a note with half a number on it.

• MOT and tyre change

  “When can I come in for the MOT?” The standard call of the season, and the easiest to delegate. scoco takes the registration, when it is due and the preferred date, or answers from your knowledge base when you have capacity.

  Result for the service desk: the seasonal wave lands in the inbox in structured form, not in the engaged tone.

• Repair status

  “Is my car ready?” The most common call there is. scoco takes the registration, the name and the callback number and hands over to the service adviser. No status, no promise about when it will be finished.

  Result for the service desk: a callback with a registration, instead of the customer ringing three times.

• Sales enquiry

  “Is the Golf you advertised still there?” scoco takes the vehicle, the name, the callback number and the interest, and books a test drive or a consultation straight into your calendar if wanted. No price commitment, no commitment about availability.

  Result for sales: the lead is complete and the appointment is made before the prospect opens the next listing.

• Breakdown and recovery

  “I’m stuck here with engine trouble.” scoco takes the registration, the location, the vehicle and the callback number, and follows your rule: put through or notify immediately. No remote diagnosis.

  Result for you: you know where the car is and what the customer is describing before you ring back.

What reaches the service desk

Text message to the service desk, 07:34:

scoco - Workshop appointment - Autohaus Muster
Customer: Mr Michael W.
Callback: 0175 6667788
Registration per customer: HD - MW 1234
Vehicle per customer: VW Passat, 2019
Job: service due, plus
"squeaks when braking"
Preferred date: this week, Friday if possible
Courtesy car: needed
Received: 07:34
Full text in the inbox

The sales enquiry at 07:41 travels the same way, only by email to sales instead of by text to the desk — with vehicle, listing, interest and part-exchange. What is read back is the callback number; the registration is shown exactly as the customer said it.

Two businesses ring one number.

scoco asks what it is about and routes by the rule you have set per area: text message to the service adviser, email to sales, or both into the team inbox. Two routes, one number, no confusion.

• The workshop

  needs a registration, a job and a date. The call is plannable, but in October and March they all come at once.

• Sales

  needs a vehicle, an interest and a callback number. The call is not plannable and is gone in five minutes, because the next listing is one click away.

Three ways to survive Monday morning.

• When nobody picks up

  The forwarding only kicks in when nobody answers within a few seconds. For the desk nothing changes, except that nobody gets the engaged tone any more.

• In season

  Tyre changes in October and March, MOT peaks in between. You switch the forwarding on when it gets tight and off again when it is over. The plan is cancellable monthly.

• After hours and on Saturdays

  Sales enquiries come in the evening and at weekends, because buying a car is a leisure activity. That is exactly when you would otherwise have voicemail.

What scoco.ai expressly does not do for you

The service adviser judges, scoco records. That separation is the reason the rest is reliable.

• No price information and no estimate. Not for a repair and not for a vehicle, not “roughly” and not “from”.
• No remote diagnosis. No reasoning from a noise or a warning light to a cause, no assessment of whether a vehicle is still driveable.
• No information about repair status. scoco does not know it and cannot know it.
• No commitment about completion, about a vehicle being available, or about a courtesy car without a released calendar.
• No statement about warranty, guarantee or goodwill.
• No commitment about part-exchange value or finance terms.
• In an accident with injuries: a spoken note by the rule you have set, and a pointer to 112.

Voice samples

Hear what your reception sounds like.

You define the character: choose your AI secretary's voice, name and tone — from down-to-earth to formal.

Starts in German — switches mid-call when needed:

• German
• English
• French
• Italian
• Spanish
• Portuguese
• Dutch
• Russian