Saturday, 11:30, you are showing somebody round a flat. Outside, the phone rings — and it is the next buyer.
The AI secretary for your estate agency
scoco.ai answers calls under your own rules: buyer, owner, existing client or something else — each route with its own required fields. What comes out is a workable item with contact, property reference, priority and next step. No invented property details, no price commitments.
The call during the viewing is the next buyer.
Most calls come on a Saturday between ten and two, and that is exactly when you are standing in somebody else’s flat. Whoever reaches voicemail clicks the next listing — a property is interchangeable, and so is an agent. And the call that does get answered too often ends as half a note: a number, a first name, no property reference. That does not turn a call into an item of work, it turns it into rework.
What does an unanswered call cost you?
Commission at stake€15,000a month — a scenario, not a measurement
scoco.ai: from €49 per month (plus VAT).
A scenario with your own numbers — move the sliders.
Four call routes, four different items of work
A buyer and an owner ring the same number and need two completely different conversations. scoco asks what it is about and then follows the rule you have set for that route.
Buyer asking about a specific property
“Is the three-bedroom on Hauptstraße still available?” scoco identifies the property from what the caller says, answers questions only from the knowledge base you maintain, and takes the contact, the requirement and the preferred viewing time. What you have not put in it, it does not invent.
Result for the office: an enquiry against the right property, with a viewing request instead of a callback note.
Owner asking for a valuation
“I’m thinking about selling my house.” The most valuable call of the month. scoco takes the property type, the location, the key facts as the owner gives them, the timeframe and the callback number. No valuation, no price indication, no commitment.
Result for the office: a prioritised acquisition task you return before the owner opens the next valuation site.
Existing client in a live transaction
“I have a question about the completion appointment.” scoco allocates the call from what the caller says, takes the request and routes it to the right person. Nothing from the file is disclosed — scoco cannot check who is calling.
Result for the office: a prepared callback instead of three calls in a row.
Viewing appointment
“When could I come and see it?” scoco books straight into a genuinely free slot in your Google or Outlook calendar if wanted, within the hours you have released.
Result for the office: the appointment is made before the buyer opens the next listing.
Complex, sensitive, or not in the knowledge base
Questions about finance, the legal position, condition, or anything you have not stored an answer for. scoco invents nothing: it records the call in full and hands it over, or puts it through by your rule.
Result for the office: a clear status instead of a wrong answer you have to straighten out later.
What the call turns into
Text message to the office, 11:34:
scoco - Buyer property 2481 - Muster Estates Buyer: Ms Nadine R. Callback: 0151 7778899, reachable from 18:00 Property per caller: Hauptstrasse 12, 3 rooms, listing on ImmoScout Request: viewing, preferably this coming Saturday Requirement per caller: to live in, finance "being arranged" Answered from knowledge base: year built, floor area, service charge Received: 11:34 Full text in the inbox
What scoco answered is included — and where it came from. What the caller said is marked as the caller’s own account. That turns the conversation into an item of work you can copy into onOffice or Propstack in seconds.
How qualification works: visible fields, no score.
scoco assigns no score and makes no selection. It asks for the fields you have defined per call route — property reference, request, timeframe, when they can be reached — and hands over what the caller said. The person who turns that into a good lead is you. Characteristics that would be legally sensitive or discriminatory do not belong in those fields and are not asked for.
Three ways to be reachable on a Saturday.
During the viewing
The forwarding kicks in when nobody picks up within a few seconds. If you can talk, you answer as always.
Evenings and weekends
Buyers search in the evening and on Saturdays, because they work during the day. That is exactly when you would otherwise have voicemail.
As a front office
Known contacts ring through as always. Unknown callers are asked what it is about, and sales calls land as a summary in the inbox instead of in your viewing.
Your agency system
Live and verified: Google and Microsoft calendars, Google and Microsoft contacts, the scoco team inbox, and handover by text message and email. scoco writes nothing into onOffice or Propstack, and reads nothing out of your brochures — we claim neither.
- onOfficeon request
- Propstackon request
- FlowFact, estateOfficeon request
- ImmoScout24, Immowelt (portals)on request
Your agency system is not connected, and scoco does not pull property data out of your brochure automatically. What it answers is what stands in the knowledge base you maintain — and what is not there becomes a callback request rather than an invented answer. The finished item arrives by text message and email and sits complete in the team inbox; copying it into onOffice or Propstack takes seconds.
What scoco.ai expressly does not do for you
A wrong answer about a property costs more than a missed call. So these limits are hard.
- No detail about a property that is not in your knowledge base. scoco invents nothing and guesses nothing.
- No price commitment, no negotiation, no statement about willingness to negotiate.
- No valuation and no price indication for an owner’s property.
- No statement about finance, grants, purchase costs or the legal position.
- No sending of brochures or documents.
- No information about a live transaction to a caller. scoco cannot check who is calling.
- No promise of a viewing outside the hours you have released in the calendar.
Voice samples
Hear what your reception sounds like.
You define the character: choose your AI secretary's voice, name and tone — from down-to-earth to formal.
Starts in German — switches mid-call when needed:
- German
- English
- French
- Italian
- Spanish
- Portuguese
- Dutch
- Russian
Trust
Honest & secure
Servers in Germany
Runs on our own infrastructure in Falkenstein (Hetzner) — hosting never leaves the country.
GDPR & deletion policy
Processing within the EU, clear retention periods, deletion on request. Transcripts instead of call recordings.
AI disclosure built in
Every caller is told in the greeting that an AI is speaking — exactly as the EU AI Act requires. Honesty is part of good craftsmanship.
Transparent usage
Calls and minutes visible in your dashboard at any time — with export for your records.
An office assistant who answers the phone from ten to two on a Saturday does not exist in an agency this size — and that is exactly when the calls come. So do not work it out against a salary, work it out against the instruction that never happens: the calculator above does that with your own numbers. scoco.ai costs from €49 per month and takes several calls at once.
Pricing
Clear pricing. No surprises.
from €49 per month
4-week free trial — then from €49 per month (plus VAT).
- Team · €99
- Business · €199
- Scale · €399
FAQ
Frequently asked questions
The AI doesn’t know the property and will talk nonsense to my buyers.
It answers only from the knowledge base you maintain — year built, floor area, service charge, availability, whatever you put in. What is not there it does not answer; it takes it down as a callback request. There is no automatic import from your brochure, and we do not claim one.
Does scoco write the enquiry into onOffice?
No. The item arrives by text message and email and sits complete in the team inbox — with contact, property reference, request and next step. You copy it into onOffice or Propstack yourself, and because every field is there, that takes seconds instead of a callback.
Does the AI qualify my leads?
It captures the fields you have defined and hands them over. It assigns no score and makes no selection — that would be a claim we cannot support, and in this business a legally sensitive one. The qualifying is done by you, just with complete details.
Does scoco book viewings?
If you want it to, yes — into a genuinely free slot in your Google or Outlook calendar, and only within the hours you have released. Anything beyond that comes to you as a request.
Does scoco send out the brochure?
No. Letting an AI send documents means having identity, consent and the document source under control — we have not solved that cleanly today, so we do not do it. scoco takes the request; you send.
My clients want to speak to me.
And they reach you when you can talk. scoco answers when you are standing in somebody else’s flat — the alternative there is voicemail, not you. Known contacts ring through as always anyway.
What does it cost?
From €49 per month (plus VAT), for 500 included minutes. Four weeks free, no payment details. Cancellable monthly, no setup fee.
Try it. Right now.
Call our demo business — it picks up.
Or write to us: support@luminabyte.de