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Daniel FischerIncoming call · 0:00
Contact lens fitting
The AI assistant for your opticians.
An eye test is running and the phone rings: scoco books appointments and routes to the right branch.
Free. We only read your public website. Privacy Policy
Example: scoco, the AI assistant, answers calls for an optician, books contact lens fittings and eye tests into the right branch’s calendar, hands acute vision complaints to a person under the shop’s rule, takes repairs, speaks the caller’s language and sends the summary to the branch by text or email.
You know the moment
they hang up.
Branch, appointment type, request, callback number — by text to the branch it concerns.
Answering means interrupting a consultation.
The customer in the test room waits — and so does the one on the phone.
- Most calls are routine: are my glasses ready, are you open on Saturday?
- None of it needs a master optician on the line. All of it interrupts one.
- Whoever reaches the wrong branch gets passed on three times.
For comparison
Someone just for the phone does not pay off with two consulting desks. scoco.ai costs from €49 per month and takes several calls at once.
Example scenario
How much advisory time is the phone costing you?
Advisory time interrupted25hours a month, based on 25 opening days
scoco.ai: from €49 per month (plus VAT).
A scenario with your own numbers — move the sliders.
Hear for yourself
what your reception sounds like.
24 voices, women and men: ten German, fourteen with an accent of their own. You choose the name and tone. Calls start in German; when a caller switches language, the voice you chose switches with them. Here, they speak English.
Annikacalm & assured
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Lenayoung & friendly
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Marleneserene & calm
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Tobiasreassuring & professional
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Jonaseven-tempered & warm
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Floriancourteous & measured
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Stefanlively & quick-witted
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Reinhardolder, deep & gravelly
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Konradgentle & soft
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Matthiasenergetic & clear
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Imogenbright & unpretentious
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Victoriapoised & refined
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Irispatient & reassuring
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Gracecalm & sure
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Laylawarm & attentive
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Norayoung & chatty
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Poppyfresh & natural
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Manonsmooth & playful
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Yanacalm & clear
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Reiddeep & calm
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Owendeep & unhurried
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Julienwarm & quick-witted
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Nigellively & clear
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Aaravcomposed & courteous
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Starts in German — switches mid-call when needed:
- German
- English
- French
- Italian
- Spanish
- Portuguese
- Dutch
- Russian
- Hindi
- Japanese
- Turkish
- Arabic
- Polish
- Ukrainian
- Romanian
- Croatian
- Greek
- Bulgarian
- Czech
- Slovak
- Hungarian
- Swedish
- Danish
- Norwegian
- Finnish
- Chinese
- Korean
- Vietnamese
- Indonesian
- Malay
- Filipino
- Tamil
Answers from your own information.
Branches, hours, services — from your knowledge base. On strength and suitability scoco says nothing.
- Central: Mon–Sat, 9 am to 7 pm
- Contact lenses: central only
- North: closed on Saturday
- Eye tests by appointment
- Parking: Q5 garage
“Which branch does contact lenses?”
Contact lenses are at the central branch. Shall I book you a fitting?
Start without risk.
Your number stays, call forwarding takes about 10 minutes. You decide when scoco answers.
Outside opening hours
Evenings, Sundays and Mondays. Nothing changes in the shop.
Only when nobody picks up
Forwarding starts after a few seconds. Whoever is free at the counter answers as always.
For set kinds of call
scoco handles appointments and standard questions; everything else goes to the branch under your rule.
Honest, before you ask.
What is connected today, and what scoco will not do.
Your optician software
- Iproon request
- OPAon request
- optixxlon request
- AMPAREXon request
No optician software connected — it is on our review list, and we say no more. Today: appointments in the calendar, the enquiry by text to the right branch.
What scoco does not do
- No diagnosis, no assessment of a vision complaint — acute complaints go to a person.
- Nothing about strength, suitability or tolerance of a lens or glass.
- No price promises, nothing about cost cover, warranty or goodwill.
- No status of an order or repair — scoco cannot see your workshop.
Honest and simple.
Your branches, your appointment types, your termsThey live in your configuration, not in our model. No recording — only transcript and summary, with fixed deletion periods.
- You keep your number.Set up call forwarding once, about 10 minutes. We can do it together on the phone.
- FalkensteinServers in Germany.Our own infrastructure, speech recognition and language model in the EU, speech output partly via a US provider (reply texts only). Transcripts instead of call recordings.
- AI disclosure built in.Every caller hears in the greeting that an AI is speaking — as the EU AI Act requires.
- 4 weeks free€49per monthClear pricing.4-week free trial, then from €49 per month (plus VAT). Every plan on the pricing page.See all plans
Frequently asked questions
Doesn’t it sound like a robot?
Judge for yourself: call our demo opticians. You choose the name and tone. The AI says in the greeting that it is an AI — the EU AI Act requires that too.
Does it understand our technical terms?
You put your terms in yourself — appointment types, services, lens types, branch names. What you enter, scoco uses; what is missing becomes a callback request. We do not promise every technical word is recognised reliably.
Doesn’t this just create more callbacks?
Two paths, no third: the appointment is in the calendar, or you get a complete handover — branch, appointment type, request and a callback number read back digit by digit.
What about complaints or urgent matters?
scoco assesses nothing. It takes down what the customer describes and follows your rule: put through, notify at once or hand over with priority. Acute vision complaints go to a person.
Can it book into our software?
No. scoco books into your Google or Outlook calendar. Ipro, OPA, optixxl and AMPAREX are on our review list — none of them is connected.
How do we start without risk?
Outside opening hours first: two weeks of evenings and Sundays only. You read the transcripts and adjust knowledge base and rules. Four weeks are free.
What does it cost?
From €49 per month, net, for 500 included minutes. Cancel monthly, no setup fee, no hardware.
From now on, someone
always picks up.
Call our demo business and hear for yourself what your reception sounds like.
We only use your address for your access. Privacy
4-week free trial. Or call the demo right now: +49 621 490799-20