12:30, lunch service. Every table taken, the kitchen is flat out, and the phone just keeps ringing.

The AI secretary for your restaurant

scoco.ai takes bookings while service is running: covers, time, name and callback number in full. Questions about opening hours, getting there and parking it answers from your knowledge base, and group or party enquiries come to you as a callback.

Five calls you know

Three of them scoco takes off your hands completely. Two end expressly with you — the most valuable enquiry, and the one nobody but your service staff may answer.

• Table booking

  “Have you got anything for four tonight?” scoco takes the number of covers, the date, the time, the name and the callback number, and reads the number back digit by digit. If you want, it books straight into a free slot in your calendar, within the allocations you have set.

  Result for the team: a complete booking instead of a scrap of paper with half a name on it.

• Group and party enquiry

  “We’re looking for somewhere for our Christmas party, thirty people.” scoco takes the occasion, the number of people, the preferred date, the time window and the callback number, and asks about anything particular such as a separate room or a set menu. No commitment, no price.

  Result for you: a qualified enquiry you ring back in your own time — instead of an enquiry that ends up somewhere else.

• Standard question

  “How late is the kitchen open? Can I park? Are dogs allowed?” Half of all calls. scoco answers them from your knowledge base, word for word as you wrote them.

  Result for the team: service does not answer the same question for the twentieth time.

• Cancellation and change

  “I’m afraid we can’t make it tonight after all.” scoco takes the name, the booking and the time, and reports the cancellation immediately.

  Result for the team: the table is free again while it can still be given away. A no-show that is cancelled first is not a no-show.

• Pre-order and collection

  “Can we order something to take away?” scoco takes the order in the caller’s own words, the collection time, the name and the callback number. No price information, no promise about availability.

  Result for the kitchen: a legible order with a collection time.

What reaches the restaurant

Text message to the restaurant, 12:32:

scoco - Booking - Gasthaus Muster
Guest: Ms Petra M.
Callback: 0176 3334455
Covers: 4
When: today, 19:30
Note from guest: one person with a
nut allergy, asks to speak to the
service team on arrival
Other: would like to sit inside
Received: 12:32
Full text in the inbox

The allergy note is in the booking because scoco passes it on rather than answering it. Your service team raises it with the guest.

Your guests ring in their own language.

scoco starts in German and switches mid-call if the caller speaks English, French, Italian, Spanish, Portuguese, Dutch or Russian. Eight languages, at no extra cost, in every plan. Your summary always stays in German — the note that reaches you is readable whatever language the booking was made in.

Three ways to leave service in peace.

• At the peaks

  From 11:30 to 2 and from 6 to 9. Exactly the hours when nobody can pick up and most of the calls come.

• On closing days and outside opening hours

  Bookings for tomorrow come in at ten tonight. On your closing day the phone rings anyway.

• Always

  scoco answers first, handles the standard questions and passes on everything you have to decide.

With allergies scoco does not answer. It passes on.

About ingredients, allergens and intolerances scoco.ai says nothing — not “that is gluten-free”, not “there’s probably no lactose in it”. The answer is always: “That is best sorted directly with our service team. I’ll note it on your booking so they know.” There is no configuration option here.

• No information about ingredients, allergens or intolerances.
• No price information and no commitment on menus, set prices or group terms.
• No booking commitment beyond the allocation you have set. scoco does not know your table plan.
• No commitment about rooms, the terrace, a side room or special requests.
• No information about an existing booking to third parties.
• No taking of orders with a price or delivery commitment.

Voice samples

Hear what your reception sounds like.

You define the character: choose your AI secretary's voice, name and tone — from down-to-earth to formal.

Starts in German — switches mid-call when needed:

• German
• English
• French
• Italian
• Spanish
• Portuguese
• Dutch
• Russian