11:00, a full counter. You are advising a customer about an interaction, and the phone rings for the sixth time.

The AI secretary for your pharmacy

scoco.ai takes pre-orders and delivery requests in full, answers questions about opening hours, the out-of-hours rota and how to find you from your knowledge base — and advises on not one single medicine. That stays with you.

scoco.ai does not advise. That is the point.

Advice about medicines belongs to pharmaceutical staff. When such a question comes, scoco says exactly one thing: “I can’t tell you anything about that — our team will answer it personally. I’ll take your number and we’ll call you back, or you can come straight in.” What scoco takes on instead is everything you need no licence for.

• No statement about effect, dosage, use, interactions, side effects, contraindications or suitability. Not even reporting what the leaflet says.
• No recommendation of a product, no alternative when something is unavailable, no statement about substitution or insurer discount agreements.
• No information about the status of a specific prescription or a specific order.
• No statement about co-payments, reimbursement or costs.
• No promise of availability. Only: “I’ll note that, the team will be in touch.”
• No substitute for the emergency services. Anyone describing an acute poisoning or a medical emergency is handled by the rule you have set, and pointed to 112.

Five calls you know

Every one of them ends at scoco.ai in a complete record — and none of them in a statement about a medicine.

• Pre-order

  “Could you put the ibuprofen 600 aside for me?” scoco takes the product, the quantity, the name and the callback number, and reads the number back. No statement about whether the medicine is suitable or available.

  Result for the team: a complete order line at the counter instead of a note with half a name on it.

• Delivery

  “Could you bring it round to me?” scoco takes the name, the address and the time window, asks again if anything is unclear, and reads the callback number back digit by digit.

  Result for the team: a complete delivery request instead of a callback that has to collect half an address.

• Availability

  “Have you got it in?” scoco answers only from your knowledge base. For anything you have not stored, it takes the request and books a callback — rather than guessing.

  Result for the team: a callback list with product and number, workable in one go.

• Out-of-hours and opening times

  “Are you open tonight? Where exactly are you?” The most common call of an out-of-hours night, and the only one that goes the same way every time. scoco answers it from your knowledge base, including directions and which bell to ring.

  Result for the team: on an out-of-hours night, only what genuinely needs you still rings.

• Prescriptions and e-prescriptions

  “My doctor sent something to my phone, does that work with you?” scoco explains from your knowledge base how you accept e-prescriptions, and takes the name and callback number if needed. No information about the status of a specific prescription.

  Result for the team: the standard explanation is no longer given fifteen times a day.

What reaches the pharmacy

Text message to the pharmacy, 11:04:

scoco - Delivery - Pharmacy Muster
Customer: Mr Werner S.
Callback: 0171 9876543
Address per caller: Lindenstrasse 14, 68167 Mannheim
Request: delivery this afternoon,
at home from 15:00
Product per customer: blood pressure medicine,
prescription already with you
Received: 11:04
Full text in the inbox

What the caller said is shown as the caller’s own account. What is read back is the callback number, digit by digit.

Three ways to take the pressure off the counter.

• Only when the line is busy

  Your team stays the first port of call. Anyone who would otherwise get the engaged tone reaches scoco and is recorded in full.

• Only after closing

  From 18:30 and at weekends. The calls after the surgeries close are pre-orders for tomorrow morning — and those otherwise never arrive.

• On the out-of-hours night

  scoco answers the standard questions and everything else rings through to you. The night gets considerably quieter without anybody being unreachable.

Voice samples

Hear what your reception sounds like.

You define the character: choose your AI secretary's voice, name and tone — from down-to-earth to formal.

Starts in German — switches mid-call when needed:

• German
• English
• French
• Italian
• Spanish
• Portuguese
• Dutch
• Russian