21:30. Somebody has just decided to change something, and they are ringing you.

The AI secretary for your gym

scoco.ai turns enquiries into booked appointments: a trial session straight into your calendar, the prospect captured in full, the callback number confirmed digit by digit. Class timetable, opening hours and membership rates it answers from your knowledge base.

Five calls you know

One is a lead, three are standard questions, and one expressly must not be dealt with on the phone.

• Trial session

  “I wanted to come and see what it’s like.” scoco takes the name, callback number, training goal and preferred time, and books straight into a free slot in your calendar. The callback number is read back digit by digit.

  Result for the team: the appointment is made, instead of somebody chasing a number tomorrow that may have been written down wrong.

• Rates and contract question

  “What does it cost a month?” scoco answers from your knowledge base, word for word as you wrote it, and offers a trial session there and then. No individual terms, no commitments.

  Result for the team: the price question turns into an appointment instead of a hung-up phone.

• Class and standard question

  “When is the back class? How late are you open? Is there parking?” The most common call. scoco answers it from your knowledge base.

  Result for the team: the desk stays free for the members standing at it.

• Freeze and membership pause

  “I’m abroad for three months, can I pause?” scoco takes the name, the membership number as the caller gives it, the period and the request. No commitment, no confirmation.

  Result for the team: a complete task you answer in writing — the way the contract requires.

• Cancellation

  “I’d like to cancel.” scoco takes the request and explains from your knowledge base how a cancellation becomes effective with you. It accepts no cancellation and confirms none.

  Result for the team: the matter is documented and goes the intended route — with no argument about whether somebody cancelled over the phone.

What reaches the gym

Text message to the gym, 21:32:

scoco - Trial session booked - Studio Muster
Prospect: Mr Kevin S.
Callback: 0157 8889900
Appointment: Thursday, 18:00
(entered in the calendar)
Goal per caller: building strength, has not
trained for a long time
Found us via: Instagram
Received: 21:32
Full text in the inbox

You still send the confirmation to the prospect yourself today — an automatic text message to the caller is on our roadmap and does not exist yet.

Three ways to take the pressure off the desk.

• Evenings and weekends

  From 9 pm and on Sundays. That is exactly when the decisions get made, and exactly when you would otherwise have voicemail.

• At peak time

  From 5 to 8 the floor is full and the desk is besieged. scoco catches what would otherwise ring out.

• In January

  The year’s wave of enquiries arrives in four weeks. The plan is cancellable monthly — you switch the forwarding on when the wave comes.

scoco.ai does not accept a cancellation.

A cancellation has to take a particular route with you, and that route is in the contract. scoco explains what you have stored, notes the request and hands it over — it confirms nothing.

• No accepting of cancellations and no confirming of them.
• No deadline information in an individual case.
• No individual terms, no discounts, no contractual commitments.
• No commitment about a freeze, a pause or a change to a membership.
• No training, nutrition or health advice. Anyone reporting pain or an injury is handed to a person — and in case of doubt, to a doctor.
• No information about an existing membership account to callers.

Voice samples

Hear what your reception sounds like.

You define the character: choose your AI secretary's voice, name and tone — from down-to-earth to formal.

Starts in German — switches mid-call when needed:

• German
• English
• French
• Italian
• Spanish
• Portuguese
• Dutch
• Russian