10:10 pm in January. A family's heating has failed, and your phone is in the living room.

The AI secretary for your plumbing and heating firm

scoco.ai tells a heating failure from a request for a quote: emergencies go straight to your on-call engineer under your own rules, with a spoken note of what it is about. Everything else arrives as a complete job, with the callback number read back digit by digit. No new number, no hardware at the office.

Five calls you know

Every one of them ends in a concrete action at scoco.ai — not in a voicemail somebody has to listen back to.

• Heating emergency

  “Our heating is out and we have two small children.” scoco recognises the emergency words YOU have set, takes the name, address, system and callback number, and puts the call straight through to the engineer on call, saying what it is about.

  Result for the engineer: they know where they are driving and what is waiting for them before they pick up.

• Water damage

  “It's dripping” and “it's under water” are two different calls. scoco asks: since when, how much, is it still running, can you reach the stopcock. Then it follows your rule.

  Result for you: you drive out when you have to drive out — and not because somebody pushed on the phone.

• Service appointment

  “My boiler is due a service.” scoco takes the system, the location, the preferred window and the callback number, and books straight into your Google or Outlook calendar if you want it to.

  Result for the office: an appointment you can plan around instead of a callback note.

• Rescheduling

  “I won't be there tomorrow after all.” Service rounds change daily. scoco takes the change with the appointment, the customer and what they now want.

  Result for the office: the engineer does not stand at a locked door.

• Quote enquiry

  “What does a new bathroom cost with you?” scoco takes the name, location, project, timeframe and callback number. No price information, no quote, no remote diagnosis.

  Result for the office: a qualified enquiry you return when you are sitting at your desk.

What reaches the engineer

Text message to the engineer on call, 10:11 pm:

scoco - EMERGENCY Heating - Mustermann GmbH
Customer: Berger family
Address: Talstrasse 8, 69115 Heidelberg
Callback: 0151 2223344
Reported system: Vaillant gas boiler, approx. 8 years old
Report: heating completely out since approx. 20:00, no hot water,
display shows a fault
Two small children in the household
Received: 22:11
Full text in the inbox

The same information goes to the office by email at the same time, and sits in full in the team inbox.

What scoco.ai expressly does not do for you

These limits are here and not in the small print, because they are the reason the rest is reliable.

• No quotes and no price information. Not “roughly”, and not “something like that normally costs”.
• No remote diagnosis. No reasoning from a fault code to a cause, no assessment of whether something is dangerous, no repair instructions over the phone.
• No promise of when somebody will come — except through a calendar you have released.
• No judgement of its own about whether a call is an emergency. Only the word list and the rule you have set apply.
• No statement about warranty, guarantee or goodwill.

Voice samples

Hear what your reception sounds like.

You define the character: choose your AI secretary's voice, name and tone — from down-to-earth to formal.

Starts in German — switches mid-call when needed:

• German
• English
• French
• Italian
• Spanish
• Portuguese
• Dutch
• Russian