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Dietmar KrauseIncoming call · 0:00
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The AI assistant for your medical practice.
Monday, 8 am, everyone rings. scoco answers in parallel: appointments, prescription requests, referrals.
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Example: scoco, the AI assistant, answers several calls for a family practice at once, takes repeat prescription requests and referrals, books appointments into the calendar, puts urgent calls through under the practice’s rule, speaks the caller’s language and sends the summary to reception by text or email.
You know the moment
they hang up.
Name, date of birth, request — complete, by text or email to reception.
At eight, everyone rings at once.
Two lines, one assistant — everyone else hears the engaged tone and rings the practice next door.
- Whoever hears the engaged tone rings three times in a row. At the desk, the first patient waits.
- Most of it is routine: a repeat prescription, a cancellation, a referral. No medical question.
- One more assistant on the phone still holds only one conversation at a time.
For comparison
- €3,329
- An extra medical assistant just for the phonea month, plus employer contributions, plus holiday, plus sick days
- from €49
- scoco.aia month, takes several calls at once
Median full-time salary, Germany, medical assistant (Medizinische Fachangestellte) · Entgeltatlas of the Federal Employment Agency (Bundesagentur für Arbeit), retrieved 15.08.2026
Example scenario
How many callers don’t get through in the morning?
Callers hitting the engaged tone20per morning, based on the 8 to 10 window
scoco.ai takes them in parallel. From €49 per month (plus VAT).
A scenario with your own numbers — move the sliders.
Hear for yourself
what your reception sounds like.
24 voices, women and men: ten German, fourteen with an accent of their own. You choose the name and tone. Calls start in German; when a caller switches language, the voice you chose switches with them. Here, they speak English.
Annikacalm & assured
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Lenayoung & friendly
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Marleneserene & calm
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Tobiasreassuring & professional
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Jonaseven-tempered & warm
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Floriancourteous & measured
Play sample0:15
Stefanlively & quick-witted
Play sample0:14
Reinhardolder, deep & gravelly
Play sample0:16
Konradgentle & soft
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Matthiasenergetic & clear
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Imogenbright & unpretentious
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Victoriapoised & refined
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Irispatient & reassuring
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Gracecalm & sure
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Laylawarm & attentive
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Norayoung & chatty
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Poppyfresh & natural
Play sample0:11
Manonsmooth & playful
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Yanacalm & clear
Play sample0:14
Reiddeep & calm
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Owendeep & unhurried
Play sample0:12
Julienwarm & quick-witted
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Nigellively & clear
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Aaravcomposed & courteous
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Starts in German — switches mid-call when needed:
- German
- English
- French
- Italian
- Spanish
- Portuguese
- Dutch
- Russian
- Hindi
- Japanese
- Turkish
- Arabic
- Polish
- Ukrainian
- Romanian
- Croatian
- Greek
- Bulgarian
- Czech
- Slovak
- Hungarian
- Swedish
- Danish
- Norwegian
- Finnish
- Chinese
- Korean
- Vietnamese
- Indonesian
- Malay
- Filipino
- Tamil
Answers from your own information.
Surgery hours, cover, directions. Lab results? Never — not even to the patient.
- Mon to Fri, 8 am to 12 pm
- Mon, Tue, Thu also 3 to 6 pm
- Cover: Dr. Berg’s practice
- Home visits by arrangement
- Parking in the courtyard
“Are you open this afternoon?”
On Wednesdays only until 12. Shall I book you in for Thursday afternoon?
Start with the engaged tone.
Your number stays, call forwarding takes about 10 minutes. After two weeks you decide again.
Only when the line is busy
Your team stays first. Anyone who would hear the engaged tone reaches scoco instead.
Outside surgery hours too
At lunchtime and in the evening scoco takes prescription and appointment requests. By morning they are in the inbox.
Always
scoco answers first and puts calls through under your rule. The desk belongs to the patients in the room.
Honest, before you ask.
What is connected today, and what scoco will not do.
Your practice management system
- medatixx / x.concept / easymedplanned
- CGM (Turbomed, Albis, M1 Pro)planned
- Duriaon request
- T2med, RED Medical, tomedoon request
- Doctolibon request
Not directly connected yet: appointments land in your Google or Outlook calendar, the handover by text and email. If bookings must go straight into the PVS, a specialist is the better choice today.
What scoco does not do
- No lab or test results — never, not even to the patient.
- No diagnosis, no assessment of symptoms, no triage of its own — your word list applies.
- Nothing about medication, dosage or interactions.
- No sick notes, no certificates, no promise of a prescription.
Honest and simple.
§ 203 StGB: no recordingEvery recording would be one more piece of health data. scoco records nothing — only transcript and summary, with fixed deletion periods.
- You keep your number.Set up call forwarding once, about 10 minutes. We can do it together on the phone.
- FalkensteinServers in Germany.Our own infrastructure, speech recognition and language model in the EU, speech output partly via a US provider (reply texts only). Transcripts instead of call recordings.
- AI disclosure built in.Every caller hears in the greeting that an AI is speaking — as the EU AI Act requires.
- 4 weeks free€49per monthClear pricing.4-week free trial, then from €49 per month (plus VAT). Every plan on the pricing page.See all plans
Frequently asked questions
Sick people call us. An AI can’t assess that.
Nor should it. You set which phrasings are put straight through, and scoco follows exactly that rule. Everything else is taken down in full and handed over. The judgement stays with you.
Does the AI give out results?
No, under no circumstances. If someone asks about lab values or a result, scoco takes the name and callback number and says the practice will call back. No setting changes that.
And in a real emergency?
If someone describes a life-threatening emergency, scoco refers them to 112 — under the rule you have set. scoco is no substitute for the emergency services.
How does the AI know it really is Mrs Müller calling?
It doesn’t, and it does not pretend to. Every statement in the handover is marked as the caller’s own. That is also why there is no information on results or ongoing matters.
We use CGM Turbomed. Does scoco book into it?
No, and we do not claim it does. The appointment goes into your Google or Outlook calendar, the handover to reception by text and email. If you need PVS booking, we would rather tell you now than after the trial.
How many calls can scoco take at once?
Several at once, though not unlimited: how many depends on the plan and is on the pricing page. The difference from an extra person on reception remains: they hold one conversation, scoco several.
What happens to the call data? We have a duty of confidentiality.
No call recordings, only transcripts and summaries with fixed deletion periods. Servers in Falkenstein, speech recognition and language model in the EU, speech output partly via a US provider (reply texts only). You get a data processing agreement under Article 28 GDPR from us.
From now on, someone
always picks up.
Call our demo business and hear for yourself what your reception sounds like.
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4-week free trial. Or call the demo right now: +49 621 490799-12