Monday, 8:02. Surgery is running, and everybody rings at once.

The AI secretary for your medical practice

scoco.ai takes several calls at the same time: appointment requests, cancellations, repeat prescriptions and referrals are recorded in full, standard questions are answered from your knowledge base, and anything urgent is put straight through under your own rules. No new practice software, no new number.

Five calls you know

Four of them are routine that needs no medical judgement. The fifth follows your rule.

• Appointment request

  “I need an appointment this week if possible.” scoco asks what it is about, when would suit and whether they are an existing patient, and books into a genuinely free slot in your Google or Outlook calendar — or hands it over in structured form, if you want to keep the booking yourself.

  Result for the team: the appointment is made without anybody leaving surgery.

• Repeat prescription

  “I’ve run out of my blood pressure tablets.” scoco takes the name, date of birth, the medicine as the patient describes it and when they want to collect, and reads the callback number back digit by digit. No statement about whether the prescription will be issued.

  Result for the team: a complete line on the prescription list instead of a callback note.

• Cancellation

  “I can’t make it tomorrow.” scoco takes the cancellation with the appointment and the name, and asks straight away about a replacement.

  Result for the team: the slot is reported while it can still be filled.

• Referral and certificate

  “I need a referral to an orthopaedist.” scoco takes the request, the speciality, the quarter and when they want to collect.

  Result for the team: workable in one go, not between two patients.

• Urgent call

  If somebody says one of the phrasings you have set as urgent, scoco follows your rule: put through immediately, notify immediately, or forward with a spoken note.

  Result for the team: the call rings through, with a spoken note of what it is about.

What reaches reception

Text message to reception, 08:07:

scoco - Repeat prescription - Practice Dr. Muster
Patient: Mr Dietmar K., born 14.03.1958
Callback: 0160 5551234
Request per patient: blood pressure medicine,
"the small white ones", pack empty
Collection: from Thursday, in person
Existing patient: yes (per caller)
Received: 08:07
Full text in the inbox

Everything the patient said is shown as the patient’s own account — not as a finding by the AI. That distinction is visible on every handover.

What scoco.ai expressly does not do for you

No medical judgement, and no test results — never, not even when asked, not even to the patient themselves. Results are discussed by your practice, and only once it knows who it is speaking to.

• No test results. Not “it’s in”, and not “nothing unusual”.
• No diagnosis, no assessment of symptoms, no judgement of urgency.
• No statement about medication, dosage or interactions.
• No sick notes, no certificates, no promise that a prescription will be issued.
• No identity check. scoco cannot establish who is calling — every detail is the caller’s own account and is handed over as such.
• No triage of its own. Your word list and your rule apply; in case of doubt it escalates rather than judges.
• No substitute for the emergency services. If a caller describes an emergency, scoco points them to 112, following the rule you have set.

Voice samples

Hear what your reception sounds like.

You define the character: choose your AI secretary's voice, name and tone — from down-to-earth to formal.

Starts in German — switches mid-call when needed:

• German
• English
• French
• Italian
• Spanish
• Portuguese
• Dutch
• Russian