15:00, the check-in wave. A queue at the desk, and the phone ringing without a break.

The AI secretary for your hotel

scoco.ai takes room enquiries, arrival times and standard questions — in German, English, French, Italian, Spanish, Portuguese, Dutch and Russian, switching mid-call. Your summary always arrives in German.

Five calls you know

None of them ends in a commitment. Each ends in an enquiry you can answer in two minutes — instead of in a ringing tone at 22:47.

• Room enquiry

  “Have you got a double from the 14th to the 17th?” scoco takes the dates, the number of people, the room preference, the name and the callback number, and reads the number back digit by digit. No confirmation of availability, no price — the enquiry comes to you complete.

  Result for reception: an enquiry you answer in two minutes, instead of a callback request with nothing in it.

• Arrival and late check-in

  “We won’t get in until about 11.” scoco takes the name, the booking as the guest describes it and the expected arrival, and explains from your knowledge base how late check-in works at your hotel.

  Result for reception: nobody stands at a locked door at eleven, and nobody waits up for nothing.

• Standard question

  “Is there parking? How late is breakfast? Are dogs allowed?” The most common call and the easiest to delegate. scoco answers word for word from your knowledge base, in the guest’s language.

  Result for reception: the desk stays free for the guests standing at it.

• Cancellation and change

  “I’m afraid we have to cancel.” scoco takes the name, the dates and the request, and reports it immediately. No statement about cancellation deadlines or charges.

  Result for reception: the room is back on sale in time.

• Group and conference enquiry

  “We’d need twelve rooms and a meeting room.” scoco takes the occasion, the dates, the number of rooms, the space required and the callback number. No commitment, no price.

  Result for you: the most valuable enquiry of the month lands with you in full instead of with a portal.

What reaches reception

Text message to reception, 22:47 — the call was held in English:

scoco - Room enquiry - Hotel Muster
Guest: Mr Andrew Fielding
Call held in: English
Callback: +44 7700 900123
Email: a.fielding@example.com
Dates: 14 to 17 September, 3 nights
Preference: double room, quiet if possible
People: 2 adults
Question from guest: is there parking?
(answered from knowledge base: yes, free)
Received: 22:47
Full text in the inbox

The call was held in English. On the German page the handover is in German — and it stays German whatever language the guest spoke.

Your guests ring in their own language. Your note stays German.

scoco starts in German and switches mid-call as soon as the guest speaks another language: English, French, Italian, Spanish, Portuguese, Dutch, Russian. No menu, no keypad selection, no “press two for English”. The summary for your team is always in German: whoever asked about a room in Russian at night is a readable German enquiry in the inbox in the morning. Eight languages are included in every plan with us.

Three ways to be reachable without staffing reception.

• At night and outside reception hours

  From 8 pm, from 6 pm, or whatever applies at your hotel. Enquiries after 10 pm are booking opportunities, not interruptions.

• During the check-in wave

  Between 3 and 6 the queue is at the desk. scoco catches what would otherwise ring out.

• Always

  scoco answers first, handles standard questions and passes on everything you have to decide.

scoco.ai confirms no room. That is deliberate.

Without a look into your availability system, every commitment would be a possible overbooking. scoco records and hands over; you confirm.

• No room commitment and no statement about availability.
• No price information, no rate information, no commitment on terms.
• No information about cancellation deadlines or charges. That is a contract question.
• No information about an existing booking to third parties.
• No commitment about room category, position, an extra bed or pets beyond what you have stored as a general rule in the knowledge base.
• No conference or group commitment.

Voice samples

Hear what your reception sounds like.

You define the character: choose your AI secretary's voice, name and tone — from down-to-earth to formal.

Starts in German — switches mid-call when needed:

• German
• English
• French
• Italian
• Spanish
• Portuguese
• Dutch
• Russian