15:40 on site. The machine is running, and your phone is in the van.
The AI secretary for your trade business
scoco.ai takes enquiries when you cannot: the request, the location, the job and the callback number, read back digit by digit. Anything urgent goes straight to your phone under your own rules; everything else is a finished job in the inbox by the evening. No new number, no hardware at the office.
Nobody rings you for a chat.
Every call is a job or a quote. Whoever reaches voicemail rings the next firm. On site you cannot pick up, and in the van you cannot write anything down. Ringing three numbers back in the evening means two of them already have somebody. And one transposed digit in the callback number loses the job just as reliably as not answering at all.
What does voicemail cost you?
Lost revenue€10,000per month
scoco.ai: from €49 per month (plus VAT).
A scenario with your own numbers — move the sliders.
What reaches your phone
Text message to the boss, 15:41:
scoco - New enquiry - Muster Decorators Customer: Mr Thomas L. Callback: 0173 4445566, reachable from 17:00 Location: Weinheim, detached house Job: paint the exterior, approx. 140 sqm, scaffolding would be needed Timeframe: would like it done in the autumn Found us via: Google Received: 15:41 Full text in the inbox
“Found us via” is optional and takes two seconds to ask. If you want to know whether the advertising is paying for itself, this is where the answer is.
Three ways to leave the phone in your pocket.
When nobody picks up
The forwarding only kicks in when nobody answers within a few seconds. If you are in the van and can talk, you answer as always.
After hours and at weekends
New customers ring in the evening, because they are at work themselves during the day. That is exactly when you would otherwise have voicemail.
Always
scoco answers first, filters out sales calls and puts through only what should be put through. For firms where the boss is on site and still wants every enquiry.
Who is behind it: LuminaByte GmbH, Mannheim.
In the trades nobody buys from somebody they cannot place. scoco.ai is built and run by LuminaByte GmbH in Mannheim, on our own servers in Falkenstein. Not a resold American platform, and no middleman. When you ring, you speak to the people who build the product.
Your trade software
Live and verified: Google and Microsoft calendars, Google and Microsoft contacts, the scoco team inbox, and handover by text message and email. Everything else is on request — and we say who can already do it today.
- TAIFUN+ (OneQrew) — HalloPetra is an official partner, we are noton request
- pds, KWP, mfr — Hey Telo is an official partneron request
- WinWorker, Streit V.1, M-Soft, Labelon request
- Baubit, Sander, Moseron request
In the second tier of the trades a large share of firms work with a calendar, a spreadsheet and paper — not with a fully integrated trade system. If that is you, you do not need an integration, you need a handover that is complete. That is exactly what you get: by text message to your phone, by email to the office, and in the team inbox as well.
Electrical
17:20, and you have just reached the consumer unit. The phone rings, and it could be anything: a power cut or a question about an EV charger. Typical calls: faults and power cuts · a quote for a charger or solar · testing and inspection appointments. The limit: no remote diagnosis on an electrical installation, and no suggestion to open anything yourself.
Roofing and carpentry
The day after the storm. Twenty people ring in one morning and all say the same thing. Typical calls: storm damage and loose tiles · a quote for a re-roof · an appointment to measure up. After bad weather, taking calls in parallel is the whole product — without it half of them get the engaged tone.
Painting and decorating
Up the ladder, roller in hand. The phone rings for the third time. Typical calls: an enquiry for interior or exterior work · a request to come and look · a question about the job already running. The call is almost always a request for a quote, and taking the location, the area and the timeframe is half the qualifying done.
Joinery and cabinetmaking
The machine is running and your ear defenders are on. Picking up is not an option. Typical calls: an enquiry for a fitted kitchen or furniture · a repair or a snag · an appointment to measure up. Long lead times and high job values: a missed first call is a missed project.
Landscaping and groundwork
The digger is running. It is loud outside, and in spring the phone goes all day. Typical calls: an enquiry for a garden redesign · a maintenance contract or cutting back · an appointment on site. Extremely seasonal: from March to May you get half a year’s calls.
Tiling, drylining, blinds and shading
Halfway through cutting a tile. The caller is the client from next door. Typical calls: an enquiry with measurements · a snag or a complaint · coordinating dates with the other trades. Coordinating between trades is the most common call and the easiest to delegate.
Are you a plumbing and heating firm?
For plumbing, heating and air conditioning we have a page of its own — with emergency logic and a price comparison against the trade specialists. Start there.
What scoco.ai expressly does not do for you
These limits are here and not in the small print, because they are the reason the rest is reliable.
- No price information, no estimate, no fixed price. Not “roughly” and not “from”.
- No remote diagnosis. No reasoning towards a cause, no assessment of whether something is dangerous, no instructions to do or open anything yourself.
- No appointment commitment except through a released calendar.
- No statement about delivery times, material availability or warranty.
- No judgement of its own about whether a call is urgent. Only the word list and the rule you have set apply.
- On an electrical danger report: a spoken note by the rule you have set, and a pointer to the network operator’s fault line or to 112.
Voice samples
Hear what your reception sounds like.
You define the character: choose your AI secretary's voice, name and tone — from down-to-earth to formal.
Starts in German — switches mid-call when needed:
- German
- English
- French
- Italian
- Spanish
- Portuguese
- Dutch
- Russian
Trust
Honest & secure
Servers in Germany
Runs on our own infrastructure in Falkenstein (Hetzner) — hosting never leaves the country.
GDPR & deletion policy
Processing within the EU, clear retention periods, deletion on request. Transcripts instead of call recordings.
AI disclosure built in
Every caller is told in the greeting that an AI is speaking — exactly as the EU AI Act requires. Honesty is part of good craftsmanship.
Transparent usage
Calls and minutes visible in your dashboard at any time — with export for your records.
An office assistant costs you €4,022 a month, plus employer contributions, plus holiday, plus sick days — and at eight in the evening, when the new customer rings, they are at home. scoco.ai costs from €49 per month , answers at eight in the evening and takes no holiday.
Median full-time salary, Germany, office administrator (Bürokaufmann/-frau) · Entgeltatlas of the Federal Employment Agency (Bundesagentur für Arbeit), retrieved 15.08.2026
Pricing
Clear pricing. No surprises.
from €49 per month
4-week free trial — then from €49 per month (plus VAT).
- Team · €99
- Business · €199
- Scale · €399
FAQ
Frequently asked questions
My customers will hang up on an AI.
That is the worry, and it is understandable. But the alternative today is voicemail, and almost nobody leaves a message on that. Ring our demo business and judge for yourself: the voice is natural, it lets people finish, and it says openly in the greeting that an AI is speaking. What your customers mainly notice is that somebody picks up.
I’m on site and can’t write anything down.
That is why scoco writes it down. You get the name, the location, the job, the timeframe and the callback number as a text message as soon as the caller hangs up. Read back digit by digit, so the callback does not go nowhere.
I get sales calls too.
In front-office mode scoco filters exactly those out: known numbers ring through as always, unknown callers are asked what it is about, and sales calls land as a summary in the inbox instead of in your afternoon.
I have no trade software, just a calendar.
Then you are in the right place. Appointments go into your Google or Outlook calendar, enquiries by text message and email, and everything into the team inbox as well. You do not need a system you have not got.
The day after a storm, twenty people ring.
Then scoco takes twenty calls at once — in every plan, at no extra cost. By the evening you have twenty complete enquiries in the inbox instead of twenty engaged tones.
I’m a plumbing and heating firm, does this apply to me?
Yes, but for you we have a page of its own, with emergency logic and a price comparison against the trade specialists. Start there.
What does it cost?
From €49 per month for 500 included minutes, plus VAT. Four weeks free, no payment details. Cancellable monthly, no setup fee, no hardware.
Try it. Right now.
Call our demo business — it picks up.
Or write to us: support@luminabyte.de