# An assistant: what to change where

> An assistant's switches and fields, each with the place in the dashboard where it is — generated from the dashboard's own labels.

https://scoco.ai/en/docs/settings/

This page lists an assistant's switches and fields and where you find them in the dashboard. The list is generated from the dashboard's own labels: when a switch gets a new name or moves to another tab, this page changes with it. Your assistant's [rules](https://scoco.ai/en/docs/rules/), [transfer targets](https://scoco.ai/en/docs/transfers/) and [knowledge](https://scoco.ai/en/docs/knowledge/) have pages of their own.

## All settings

### Behaviour

**Assistants › Behaviour**

| Setting | Note |
|---|---|
| **Greeting** |  |
| **Business hours** |  |
| **Time zone** |  |
| **Put known callers through** |  |
| **Scope** |  |
| **Ring time (seconds)** |  |
| **During business hours only** |  |
| **Announcement before transferring** |  |
| **Number shown** |  |
| **Destination number** |  |
| **Transfer targets** |  |
| **Maximum call duration (seconds)** |  |
| **Silence timeout (seconds)** |  |
| **Send the SMS automatically** | only when text messaging is set up |
| **Message text** | only when text messaging is set up |
| **Accept WhatsApp messages** | only with WhatsApp enabled and a WhatsApp account connected |
| **The assistant replies by itself** | only once accepting WhatsApp messages is switched on |
| **Book appointments over WhatsApp** | only once accepting WhatsApp messages is on and booking appointments is allowed |
| **Have photos described** | only once accepting WhatsApp messages is switched on |
| **First message** | only once accepting WhatsApp messages is switched on |
| **Maximum reply length (characters)** | only once accepting WhatsApp messages is switched on |
| **At most this many conversations per day** | only once accepting WhatsApp messages is switched on |
| **A conversation ends after (minutes of quiet)** | only once accepting WhatsApp messages is switched on |

### Knowledge

**Assistants › Knowledge**

| Setting | Note |
|---|---|
| **Use the knowledge base** |  |
| **About the company** |  |
| **Technical terms & names** |  |

### Voice & language

**Assistants › Voice & language**

| Setting | Note |
|---|---|
| **Voice** |  |
| **Voice** |  |
| **Languages** | only when further languages are offered |

### Appointments

**Assistants › Appointments**

| Setting | Note |
|---|---|
| **Allow booking appointments** | only with a calendar connected |
| **Appointment length** | only once booking appointments is allowed |
| **Buffer between appointments** | only once booking appointments is allowed |
| **Earliest appointment from now** | only once booking appointments is allowed |
| **Public holidays in** | only once booking appointments is allowed |
| **Send a confirmation to the caller** |  |
| **Send a reminder before the appointment** |  |
| **Send the reminder** | only once the reminder is switched on |
| **Channel** | only once the confirmation or the reminder is switched on |
| **Allow cancelling by phone** |  |
| **Allow moving by phone** |  |

## Good to know

- Next to the assistant's name you switch it: **Active**, **Messages only** or **Offline**, until a day if you like. This applies at once, without **Save**, see [Silence an assistant](https://scoco.ai/en/docs/several-assistants/#silence). For all assistants together, the [status in the sidebar](https://scoco.ai/en/docs/assistant-status/) applies.
- At the very bottom of the **Behaviour** tab is **Delete assistant**, see [Delete an assistant](https://scoco.ai/en/docs/several-assistants/#delete).
- **Business hours** appear on the **Behaviour** tab and again on the **Appointments** tab as **Bookable times**. Both places change the same hours.
- A voice's volume has no control of its own. scoco sets it with the **Voice** you choose.
- Which calendar your assistant uses is set under **Settings › Integrations**, see [Connect a calendar](https://scoco.ai/en/docs/connect-calendar/).
- What is the same for all assistants, such as each person's **Notifications** or the **Team**, is under **Settings**.

_Last checked: 28 October 2026_